A key Terzo customer approached us in the summer of 2014, asking us to help their customer with a key infrastructure monitoring system.
The system in question was performing, but was subject to unplanned outages at key times in the customer's operations. Just when the system was needed the most, and was therefore under its heaviest load, it would fail.
Terzo Digital, in conjunction with their client and whilst managing a key partner to provide specific expertise, quickly performed some on-site investigations. Performance data was collected, and key members of staff in the client organisations were interviewed to understand their experiences of the system failures.
Terzo Digital quickly delivered a detailed report outlining the actual performance of the system along with the statistics to back up the analysis. Various root-cause problems were identified and around 20 prioritised recommendations were provided.