The client

Anglian Water Services supply water and water recycling services to more than six million domestic customers in the east of England and Hartlepool.

They have grown by 20% in the last 20 years, yet still provide the same amount of water today as they did in 1990 – almost 1.2 billion litres every single day. They do this by minimising leaks and encouraging more waterwise customers through their Love Every Drop strategy.

The problem

Data is a key element for achieving their business goals and the commitments and measures that underpin their sustainability roadmap.

The software system, Historian, a high-performance real-time database for historical information was not providing the outputs they needed to accelerate the decision-making process and provide access to the right information when a problem was identified, or an opportunity uncovered.

Terzo Digital was engaged by Anglian Water to research and write the Request For Information(RFI) and Request for Proposal (RFP) for developing Historian.


“Neil Tubman was perfect for the job with his extensive knowledge and niche experience in energy and utilities telemetry.”

Darrell Froggatt, IT Project Manager


Procurement phase

Following the success of the RFI and RFP stage it was an obvious decision for Terzo Digital to help with the interviews during the procurement phase, selecting suppliers to implement the development to Historian.

The procurement had to go through OJEU (Official Journal of the European Union), which all tenders from the public sector valued above a certain financial must be published.


“Neil wrote the questions for the interviews, analysed the answers and prepared the results, ensuring that at all times, along with the procurement team, the project adhered to the strict guidelines set by OJEU.”

Darrell Froggatt, IT Project Manager


Design phase

The project has now entered the design phase. The role that Neil has is Quality Assurance (QA).

The QA role requires excellent communication skills. The right questions need to be asked and support given to ensure the project stays on track.


“Because of Neil’s technical skills and commercial experience, he is able to step into the role of Project Manager when I’m on holiday.”

Darrell Froggatt, IT Project Manager


An invaluable member of the team.

“Neil is always quick to respond. He is proactive, coming up with ideas and suggestions. He’s an invaluable sounding board and not just on this project. Rates are competitive too!”

Darrell Froggatt, IT Project Manager


November 2018

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